Privacy Policy

What we collect

• Account data: name, email address, login credentials, profile settings, and preferences you provide.
• Support requests: messages, attachments, and contact details when you contact us.
• Device & usage data: IP address, device/browser type, pages viewed, timestamps, referring URLs, and error logs.
• Analytics & cookies: identifiers and event data used to understand site performance and improve features (see "Cookies" below).

How we use your information

• Provide and operate the website, create and manage accounts, and deliver requested services.
• Respond to enquiries, provide customer support, and manage incidents.
• Maintain security, prevent fraud/abuse, and troubleshoot.
• Measure and improve performance, reliability, and user experience (including analytics).
• Meet legal and regulatory obligations where applicable.

We aim to collect only what is reasonably necessary for these purposes.

How we share information

We may disclose personal information to:

• Service providers who help us host, maintain, analyse, or support the site (acting on our instructions).
• Professional advisers (e.g., legal, accounting) where necessary.
• Authorities where required or authorised by law, or to protect rights, safety, and security.

We do not sell personal information.

Cross-border processing

Some providers we use may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy standards (for example, via contractual safeguards and access controls).

Cookies and analytics

We use cookies and similar technologies for core functionality, security, and to understand how the site is used. You can usually control cookies through your browser settings; disabling some cookies may affect site features.

Storage, security, and retention

We store personal information using reasonable administrative, technical, and physical safeguards designed to protect it from loss, misuse, interference, and unauthorised access/disclosure. We keep information only as long as needed for the purposes described above (and as required by law), then securely delete or de-identify it.

Your rights (NZ)

• Access: you can request access to personal information we hold about you.
• Correction: you can request correction of your information if it is inaccurate or incomplete.
• Complaints: if you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (NZ): privacy.org.nz.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Contact